Agent Terms

Responsibilities of the agent

  • Promote and sell MagScapes products in the agreed territory, describing them accurately (specifications, receptivity ratings, fire ratings, 10-year warranty).
  • Use the MagScapes name, trademarks and brand assets only as licensed.
  • Keep the sample book current and use the room visualiser to support specification.
  • Quote at the current price list and submit complete orders (wall sizes, finish, delivery address, tax or resale status).
  • Advise on the right product and adhesive, and point installers to the MagScapes user and decorator guides.
  • Send a short monthly report: pipeline, wins and losses, market feedback.
  • Make no promises beyond the MagScapes warranty, and agree custom work or extra discounts only with written approval.

Responsibilities of MagScapes

  • Manufacture and supply products to the published specification, backed by the 10-year warranty and technical guides.
  • Supply sample books, visualiser access, training and brand assets.
  • Invoice, collect payment and fulfil agent-led sales, and handle warranty claims.
  • Route enquiries from the agent's territory to the agent, and honour registered deals.
  • Pay commission on time with a clear monthly statement.
  • Give 60 days' notice of price changes [proposed] and honour confirmed quotes for 30 days [proposed].

Commission on sales

Commission is a percentage of net invoiced sales: the price the customer pays MagScapes, excluding VAT or sales tax, shipping and duties, on orders won by the agent in their territory and paid for by the customer.

  • Wallcoverings (MagLiner, MagWrite, MagChalk, MagPaintable): 12%
  • MagPrint custom prints and maps: 8%
  • Accessories and adhesives sold with a wallcovering order: 8%
  • Growth bonus: an extra 2% on net sales above the annual target
  • A registered opportunity is protected for 6 months.
  • Commission is earned when the customer's payment clears and reversed if the sale is refunded or credited. No commission on samples or declined orders.

Sale of materials

  • MagScapes sets UK net list prices in GBP and issues matching lists in USD, CAD and EUR. Agents quote only from the current list.
  • The customer contracts with MagScapes under its Terms of Business. Agents may offer a discount only within an approved band (up to 5% [proposed]).
  • Custom MagPrint work is quote-led with artwork approval, and cannot be cancelled once production starts.
  • Standard unopened rolls follow the MagScapes 30-day returns policy.

Payment terms

  • Monthly commission statement, with payment within 30 days of month-end for sales where the customer's payment has cleared.
  • Paid by bank transfer in the currency the customer paid. Agents are responsible for their own taxes.
  • Commission on refunded or credited orders is deducted from later payments. Unpaid orders earn no commission.

Liabilities

  • Agents are independent businesses, not employees or partners of MagScapes, and cannot sign contracts on its behalf.
  • MagScapes is responsible for manufacturing defects within the 10-year warranty. The agent is responsible for the accuracy of what it says and for specifying a suitable product for the wall and use.
  • Installation must follow the recommended adhesives and guides. Faults caused by poor preparation, the wrong adhesive or ignored instructions are excluded.
  • Published fire ratings are EuroClass. Agents must not claim regulatory compliance that is not documented.
  • Agents hold public and product liability insurance, and professional indemnity where they specify [proposed].
  • Liability for indirect and consequential loss is excluded and capped, except where the law does not allow it.
  • MagScapes owns the brand, trademarks and patented technology, licensed to agents for the programme only.

Territory

Agent territories are non-exclusive unless agreed in writing, and agents may be restricted from actively promoting outside their territory, subject to local competition law.

Cancellation and termination

  • 12-month term, renewing automatically unless either party gives notice.
  • Either party can end the partnership on 30 days' written notice in the first 90 days, and on 90 days' notice after that.
  • Immediate termination for an unfixed material breach (30 days to fix), insolvency, bribery or sanctions breaches, trademark misuse or unauthorised warranties.
  • Commission is paid on orders confirmed before the end date once the customer pays. Registered deals that convert within 90 days after the end date earn half the normal rate.
  • Samples, display material and brand assets are returned within 30 days.
  • MagScapes continues to honour the warranty on products sold before the end date. Confidentiality survives for 3 years.
  • Agents in the UK and EU may have statutory rights to compensation on termination, which these terms do not limit.